IT Technician Details
Job Summary
The IT Technician is responsible for implementing, supporting, and coordinating many activities to ensure that the company’s Information Technology resources are fully and effectively utilized.
Core Skills
• Troubleshoot, and apply accurate solutions to end users MACs, PCs, operating systems, software applications, printers, and network access problems.
• Document, prioritize, update, and resolve technical support/request tickets.
• Communicate the progress of open tickets
• Install, configure, monitor, maintain, and relocate MACs,PCs, software applications, printers, and network devices.
• Replace computer and network systems, and system parts.
• New user on boarding: Setup user account, computer system, server and network connections, email, chat software
Position Specific Skills
• Ability to exercise patience and professionalism during challenging situations.
• Strong knowledge of MAC and PC hardware and accessories.
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize issues.
• Strong problem solving skills.
• Ability to work responsibly with or without direct supervision.
• Ability to communicate technical information to non-technical personnel.
• Knowledge of LAN/WAN Networking and concepts.
Available Benefits
Experience and Education
• Associate degree or equivalent business/industry training and experience required
• Minimum of 1 year experience in a technical support role required
Physical Demands – General Activities
| Regularly | Frequently | Occasionally | |
| Sitting | X | ||
| Standing | X | ||
| Walkin | X | ||
| Climbing / Balancing | X | ||
| Reaching with arms and hands | X | ||
| Stooping / Kneeling / Crouching / Crawling | X | ||
| Hearing | X | ||
| Feeling / Touching | X | ||
| Vision – close, peripheral, depth, ability to adjust focus | X |
Physical Demands – General Activities
| Regularly | Frequently | Occasionally | |
| Lifting / Moving up to 10 lbs | X | ||
| Lifting / Moving up to 25 lbs | X | ||
| Lifting / Moving up to 50 lbs | |||
| Lifting / Moving up to 75 lbs |